Riyadh Air (RX), headquartered in the Saudi Capital, is the new national airline that’s shaping the future of flying. It seeks to lead the aviation industry by transforming Saudi Arabia into a global aviation and trade hub – a digitally native airline that will connect the kingdom to more than 100 destinations.
Do you have an ability to transform our guests’ journey from home to gate, onboard and beyond? Do you thrive in a dynamic, fast-paced environment where no two days are the same?
An important member of the Guest Experience team, you will be responsible for the design, implementation and monitoring of ground service products, procedures, and standards. Partnering with Ground Operations, your role facilitates a seamless transition between ground, in-flight, lounge and digital experiences by guiding a cohesive alignment and consistent standard globally.
Collaboration with key product development stakeholders is a must to ensure products and assets such as airport, security, lounges, facilities, food and beverage, transportation, meet and assist, retail, check-in, boarding environments, etc. meet and exceed our service requirements. A key component of this role is guest experience design best practice in leveraging technology for airports and ground experience. With a focus on On-Time Performance (OTP), reduction of pain points, disruption management, service recovery and driving unique signature experiences.
An experienced architect, this role will see you thrive by transforming an everyday experience into first-class memories. You will orchestrate the customer journey by turning airport time into quality time.
Degree qualified, you possess a minimum of 5 years of airline service delivery experience, including 3 years in a managerial capacity. Your niche is your expertise in the development of service design and product development for ground services.
This is your opportunity to shape the future of air travel. Bring your best and show us why you can own this position within Riyadh Air.
Please submit your application by clicking on the Apply button. Our Talent Acquisition team will be reviewing applications shortly.