Manager - Loyalty Analytics and Insights

ID 2024-1654
Category
Commercial & Guest Experience

About the Company

Riyadh Air (RX), headquartered in the Saudi Capital, is the new national airline that’s shaping the future of flying. It seeks to lead the aviation industry by transforming Saudi Arabia into a global aviation and trade hub – a digitally native airline that will connect the kingdom to more than 100 destinations.

About the Role

Are you passionate about using data to drive customer loyalty and business growth? Are you ready to rise above the clouds of big data? We're seeking a high-flyer to navigate our loyalty program’s analytics and chart a course for success!

 

This is an incredible opportunity to leave your mark on our Loyalty program. Yours is a critical role responsible for applying economic theories and analytical techniques to optimise the design, pricing, and performance of our loyalty offering. This role will optimize member engagement, loyalty, and profitability through data-driven decision-making and strategic insights.

 

Through the use of econometric modelling and simulation tools, the successful candidate is expected analyse member behaviour, redemption patterns, and the impact of member benefit program features on customer lifetime value. Moreover, you will utilise economic theories, such as demand elasticity and consumer surplus, to inform pricing strategies and incentive structures.

 

This is a dream job for a data enthusiast who sees the bigger picture and can predict customer behaviour with more accuracy than weather forecasts. Be prepared, you will be diving into data deeper than our planes dive through clouds.

About You

Degree qualified, you will demonstrate a minimum of 5 years of experience in applied economics, pricing analytics or revenue management. You possess strong quantitative skills and proficiency in statistical analysis software (R, Python or Stata), as well as experience with AI and ML models.

 

We’d love to hear from you even more if you have experience within the travel, telecommunications, hospitality, or retail industries.

 

This is your opportunity to shape the future of air travel. Bring your best and show us why you can own this position within Riyadh Air.

 

Please submit your application by clicking on the Apply button. Our Talent Acquisition team will be reviewing applications shortly.

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