Riyadh Air (RX), headquartered in the Saudi Capital, is the new national airline that’s shaping the future of flying. It seeks to lead the aviation industry by transforming Saudi Arabia into a global aviation and trade hub – a digitally native airline that will connect the kingdom to more than 100 destinations.
Ready to elevate our post-booking servicing experience?
You will own the end-to-end roadmap for our manage order platform, covering digital flows and agent-assisted capabilities such as check-in, rebooking, refunds, disruptions, and order tracking.
In this critical role, you’ll define and lead the development of digital and agent-facing tools that enable seamless self-service and efficient support resolution. From refund flows and rebooking to real-time status updates, your work will touch every post-booking interaction.
You’ll shape solutions that not only simplify complexity but also drive operational efficiency, reliability, and guest satisfaction at scale.
Adept at managing broad stakeholders, you can expect to partner with our UX, Engineering, Commercial, Operations, and Service teams to align priorities and deliver powerful features. Whether it’s improving check-in completion rates or reducing service failure fallout, your impact will be measurable and immediate.
Yours is a role to ensure guests remain in control of their journeys from check-in through to disruption handling.
This is your opportunity if you believe that exceptional guest experience doesn’t end at booking, it’s only the beginning.
Degree qualified, you will possess a minimum 7 years of experience in post-booking product management, preferably within the airline or online travel agency.
Proficiency in defining product roadmaps, writing detailed user stories, and leading agile squads through backlog refinement, sprint planning, and delivery cycles.
You bring practical knowledge of Offer & Order architecture, IATA servicing models, and servicing APIs, with the ability to translate complex operational needs into simple, scalable product flows.
Familiarity with platforms such as INTERACT or ARDWEB, understanding the importance of platform reliability, incident response, and operational readiness as part of a seamless guest journey.
This is your opportunity to shape the future of air travel. Bring your best and show us why you can own this position within Riyadh Air.
Please submit your application by clicking on the Apply button. Our Talent Acquisition team will be reviewing applications shortly.